The Nordstrom Way to Customer Experience Excellence, 3rd Edition: Creating a Values-Driven Service Culture

The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service.

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The human touch at the center of customer-experience excellence

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Customer Care Excellence - (customer Care Excellence: How To Create An Effective Customer Care) 6th Edition By Sarah Cook (paperback) : Target

This book focuses on the customer service principles espoused by the Nordstrom department store chain, a legend in retailing and customer service. It shows how the Nordstrom customer service culture can work in any company or industry -- computer repair centers, bicycle shops, medical clinics, credit unions, and more.

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The Nordstrom Way To Customer Experience Excellence - 3rd Edition By Robert Spector & Breanne O Reeves (paperback) : Target

The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture: Spector, Robert, Reeves, breAnne O.: 9781119375357: : Books